1. General Information

This Privacy Policy explains how the Usluge360 platform collects, uses, processes, and protects users’ personal data.

By continuing to browse and use the Usluge360 website, you agree to the processing of personal data in accordance with this Privacy Policy.

The Usluge360 platform respects and applies the General Data Protection Regulation of the European Union (GDPR) and the applicable laws of the Republic of Croatia regarding personal data protection.

The protection of personal data is an integral part of how the Usluge360 platform operates.

While using the platform, we may collect and store certain personal data. This Privacy Policy explains why we collect such data and how we use it.

If you have additional questions or require clarification regarding the use of your personal data, you may contact us through the contact form available on the website.

2. Data Controller

The controller responsible for the processing of personal data is:

Usluge360 j.d.o.o.

The data controller is responsible for the lawful processing of users’ personal data in accordance with applicable data protection regulations.

3. Personal Data We Collect

Usluge360 may collect the following categories of personal data:

Account Information

• name and surname

• email address

• phone number

• password (stored in encrypted form)

Profile Information

• profile photo

• description of services or business activities

• location or service area

Communication Data

• messages exchanged between users through the platform

• communication with customer support

Technical Data

• IP address

• device type

• web browser type

• platform usage data.

4. Purpose of Personal Data Processing

Personal data is used for the following purposes:

• creating and managing user accounts

• enabling communication between clients and service providers

• publishing service requests and service offers on the platform

• displaying relevant services and providers near the user

• improving platform functionality

• providing customer support

• preventing fraud and misuse of the platform

• complying with legal obligations.

The data is necessary to identify users, enable connections between clients and service providers, and confirm user activity on the platform.

5. Legal Basis for Processing

Personal data is processed on the basis of:

• user consent

• performance of a contract or service requested by the user

• compliance with legal obligations

• the legitimate interests of the platform, including security and service improvement.

6. Sharing of Personal Data

Usluge360 does not sell or rent users’ personal data to third parties.

Personal data may only be shared in the following situations:

• with technical service providers necessary for the operation of the platform

• with payment service providers when users use paid platform features

• with competent authorities when required by law

• in cases of fraud prevention or illegal activities.

7. Your Location

While using the platform, we may use your IP address to determine your approximate location.

This information is used for:

• displaying relevant requests and services near you

• displaying service providers in your area

• improving search results on the platform.

Location information helps users more easily find services and service providers in their area.

8. Payment Information

If you use paid services on the Usluge360 platform, you may enter information required to complete the payment, such as credit card details or other payment methods.

Payments are processed by third-party payment service providers.

Usluge360 does not store or have access to your credit card details or other sensitive payment information.

9. Data Security

Usluge360 takes appropriate technical and organizational measures to protect users’ personal data from:

• unauthorized access

• data loss

• misuse of data

• unauthorized disclosure of data.

However, no internet-based system can guarantee complete data security.

10. Data Retention

Personal data is stored only for as long as necessary for the purpose for which it was collected or as required by applicable laws.

User data may be deleted after a user account is closed, unless the law requires longer retention.

11. User Rights

Users have the following rights regarding their personal data:

• the right to access their personal data

• the right to correct inaccurate data

• the right to request deletion of data

• the right to restrict data processing

• the right to data portability

• the right to withdraw consent for data processing

• the right to file a complaint with the competent data protection authority.
  Agency for personal data protection
  Ulica Metela Ožegovića 16, 10000 Zagreb
  Tel: +385 1 4609 000
  E-mail: azop@azop.hr

12. Cookies

Cookies are small text files stored in your browser to improve your experience while using the website.

By accepting cookies, you agree to their use on the Usluge360 platform.

We use cookies to:

• improve website functionality

• remember user preferences

• analyze platform usage

• identify potential errors on the website.

Users can manage cookies through the settings of their internet browser.

13. System Notifications

By using the Usluge360 platform, users agree to occasionally receive system notifications via email.

These notifications may include:

• confirmation of published requests or services

• new offers from service providers

• notifications about listing expiration

• other information related to the user’s activity on the platform.

Unsubscribing from system notifications is not possible. The only way to stop receiving them is by deleting the user account.

14. User Safety and Protection (Trust & Safety Policy)

Usluge360 aims to provide a safe and reliable platform for all users.

Users must use the platform in a lawful and responsible manner.

The following activities are not allowed:

• publishing false or misleading services

• fraud or attempted fraud

• impersonating other persons or companies

• misuse of the platform’s communication tools

• using the platform for illegal activities.

Users are responsible for verifying the information and agreements they make with other users on the platform.

Usluge360 may remove content or suspend user accounts in cases of:

• suspected fraud

• violation of platform rules

• publication of illegal content.

Usluge360 does not participate in agreements between users and is not responsible for any disputes between users.

15. Changes to the Privacy Policy

Usluge360 reserves the right to modify this Privacy Policy at any time.

All changes become effective once published on the platform.

By continuing to use the platform after such changes are published, users are considered to have accepted the updated Privacy Policy.